TARRANT COUNTY CCMS DASHBOARD

  MAP OVERVIEW

  zip codes with at least 1 provider who has at least 1 scholarship child enrollment currently

Zip codes 76103, 76119 and 76102 have the largest number of subsidy providers in the county. Both 76103 and 76119 are considered high SVI* areas.

 
*Social vulnerability refers to the potential negative effects on communities caused by external stresses on human health. 

  SCHOLARSHIP OVERVIEW

  Number of providers represent unique providers who have at least 1 scholarship child enrollment during each quarter

12,539
Children Served
Q3 2022

 

Last quarter, CCMS served the largest number of children recorded since tracking began in Q1 2016.

SCHOLARSHIP OVERVIEW

Number of providers represent unique providers who have at least 1 scholarship child enrollment during each quarter

Currently, 38% of all providers are TRS (quality) designated – down 1% pt. quarter over quarter.

Currently, 59% of all subsidy participants are enrolled at a TRS (quality) provider – down slightly quarter over quarter

STAFF, PROVIDER, AND PARTICIPANT LOYALTY OVERVIEW
Since, February 2021, CCA has administered an annual Net Promoter Score (NPS) survey to measure staff, provider, and participant experience and loyalty at CCMS. Net Promoter Score, or NPS, measures participant/provider/staff loyalty. NPS is calculated using the answer to a key question, using a 1-10 scale: How likely is it that you would recommend [product/organization] to a friend or colleague? Based on the score they give, respondents are grouped in one of the following categories:
PROMOTERS, score 9-10, are loyal enthusiasts who will keep participating and refer others.
PASSIVES, score 7-8, are satisfied but unenthusiastic, vulnerable to competitive offerings.
DETRACTORS, score 1-6, are unhappy clients/staff who can damage your brand and impede growth
Benchmarking NPS is a complicated process. There are a variety of factors that influence it. What is considered a “good” NPS score in one industry can be considered the worst in another. However, according to the Retently 2020 NPS benchmarks, the “Education and Training” industry has an average NPS of 71, the highest of all the benchmarked industries.
Generally speaking, a NPS score that is below 0 would be an indication that your organization has several issues to address. A score between 0 and 30 is a good range to be in; however, there is still room for progress. If your NPS is higher than 30 that would indicate that your organization is doing well and has far more happy staff/clients than unhappy ones. The higher your NPS is, the more likely it is that your client/staff referrals will convert into more success for your company.

Since 2021, loyalty scores improved across all categories – staff, providers, and participants.