Customer Survey

How Are We Doing?
In regards to your most recent experience with CCMS, please complete the following questions:
PRIM ID
1. In your most recent customer service experience, how did you contact the represenative?*
- In Person
- Telephone
- Fax
- Mail
- Electronic Mail (E-Mail)
2. About how long did you have to wait before speaking to a respresenative?*
- Within 5 Minutes
- 5 to 10 Minutes
- More Than 10 Minutes (Please explain at end of survey)
- Did not speak with a respresenative (Please explain at end of survey)
3. What would best describe what happend with your represenative?*
- Solved Problem
- You had to call several times (Please explain at end of survey)
- Problem was not solved (Please explain at end of survey)

Overall...
9. How would you rate your experience?*
- Excellent
- Good
- Average
- Poor
- Very Poor
10. Who was your representative?
11. What could be done to improve your experience with your CCMS representative?

How Are We Doing?